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Notice of Privacy

How to contact us: By phone, e-mail

Phone: 5540497142

For what purpose we collect and use your personal data?

Your personal data will be used for the following purposes:

• Provide the services and products required by you;

• Inform about changes or new products or services that are related to the one contracted or acquired by the client;

• To comply with obligations to our customers;

• Evaluate the quality of the service, and

• Conduct internal research on consumer habits.

What personal data do we obtain and from where?

For the purposes indicated in this privacy notice, we may collect your personal data in different ways: when you provide it to us directly; when you visit our website or use our online services, and when we obtain information through other sources that are permitted by law.

Personal data that we collect directly

We collect your personal data directly when you provide it to us by various means, such as when you participate in our promotions or give us information in order for us to provide you with a service. The data that we obtain through this means may be, among others:

• Full name


• Direction

• Telephone

• Email

Personal data that we collect when you visit our website or use our online services:

• Full name


• Direction

• Telephone

• Email

We may obtain information about you from other sources permitted by law, such as telephone or work directories. The data that we obtain by these means may be, among others:

• Name

• Telephone

• Email.

Sensitive personal data

We inform you that to fulfill the purposes set forth in this privacy notice, sensitive personal data will be collected and processed, such as those that refer to your name, location, telephone number and email.

We promise that they will be treated under the strictest security measures that guarantee their confidentiality.

Registration on our website implies acceptance of this privacy notice.

How can you limit the use or disclosure of your personal data?

You can stop receiving promotional messages by email simply by sending us an email to the address: requesting the cancellation.

How to access or rectify your personal data or cancel or oppose its use?

You have the right to access your personal data that we have and the details of their treatment, as well as to rectify them if they are inaccurate or incomplete; Cancel them when you consider that they are not required for any of the purposes indicated in this privacy notice, are being used for non-consensual purposes or the contractual or service relationship has ended, or, oppose their treatment for specific purposes.

The mechanisms that have been implemented for the exercise of said rights are through the presentation of the respective request by sending an email to

Your request must contain the following information: personal data that you need to modify or delete from our database. The term to attend your request is 12 to 24 hours.

For more information, please contact the privacy department by phone or email.

Modifications to the privacy notice

We reserve the right to make modifications or updates to this privacy notice at any time, in order to attend to new legislation, internal policies or new requirements for the provision or offering of our services or products.

These modifications will be available to the public through the following means:

(i) On our website (privacy notice section)

(ii) or we will send them to the last email you have provided us.

Use of cookies and web beacons

Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific Internet page, which allow the Internet server to remember some information about this user, including their preferences for the visualization of the pages in that server, name and password.

For their part, web beacons are images inserted into an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on said page and the type of browser used, among others

We inform you that we use cookies and web beacons to obtain personal information from you, such as the following:

• Your browser type and operating system.

• The Internet pages you visit.

• The links you follow.

• The IP address.

• The site you visited before entering ours.

These cookies and other technologies can be disabled. To find out how to do this, check the preferences of your internet browser.

To whom can you present your complaints and reports regarding the improper treatment of your personal data?

If you consider that your right to protect personal data has been harmed by any conduct of our employees or by our actions or responses, you presume that in the processing of your personal data there is a violation of the provisions set forth in the Federal Law on Protection of Personal Data in Possession of Individuals, you can file the corresponding complaint or complaint with the IFAI, for more information visit

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